- Can I cancel my order after placing it?
Yes, cancellations are allowed within 12 hours of placing the order. Once the order has been shipped, it can no longer be cancelled.
- How can I cancel my order?
To cancel an order, please reach out to our customer care team with your order details:
Email: Care@Solpudding.com
- Will I receive a full refund if I cancel?
Yes. Orders cancelled within the permitted time window are eligible for a full refund.
- How will my refund be processed?
For prepaid orders, refunds are issued to the original payment method within 7 business working days. Refunds cannot be transferred to an alternate card or payment mode.
Please note: Orders can only be cancelled before dispatch.
Returns & Refunds
Thank you for choosing us. Our products are created with care, highly tested, and designed to suit a wide range of ages and skin types. However if a problem arises we are super happy to help.
We recommend checking your order immediately upon delivery. For smooth and quick resolution, please record an unboxing video at the time of opening your package
Mail it to Care@Solpudding.com
Important timelines
- Issues must be reported within 48 hours of delivery
- Requests raised after this period may not be eligible for review
What is your return policy?
Returns are accepted only in cases where the product received is damaged, defective, expired, missing, or incorrect. Return requests must be initiated within 7 days of delivery.
When is a refund or replacement applicable?
Refunds or replacements are offered only in the following situations:
- Incorrect product received
- Expired product received
- Product damaged during transit
- Missing item(s) in the order
How do I raise a return or replacement request?
Step 1
Contact us within 2 days of delivery via email at care@Solpudding.com
Please share your order ID along with clear images and a valid unboxing video highlighting the issue.
Step 2
Our team will review your request within 48 working hours.
Step 3
If approved, our courier partner will arrange a pickup of the product from your address.
Step 4
Once the returned product is received and verified, we will initiate a replacement or refund, as applicable.
When will I receive my refund?
Approved refunds are processed within 5–7 business days and credited back to the original payment method.
Additional note
If an order is returned due to refusal, incorrect or incomplete address/contact details, or if the customer is unavailable at the time of delivery, the ₹50 PPCOD charge will not be refunded.
When return or replacement requests cannot be accepted
- Product has been opened, used, or tampered with
- Original packaging (outer carton, labels, etc.) is missing
- Request raised beyond 2 days from the date of delivery
- Damage or missing items reported after 2 days of delivery
- Delivery marked as completed but reported missing after 24 hours
- Unboxing video is missing, unclear, or found to be invalid
We truly value your trust and will always do our best to resolve genuine concerns quickly and fairly.
